Support

Something not working, or a question the FAQ below doesn’t answer? Email a human.

Most messages get a reply within two business days, usually sooner — Rem-ly is built by one person, so it really is a human reading it. Formal data requests (access, correction, export) are answered within 30 days, as the Privacy Policy commits.

Frequently asked

A reminder didn’t fire.

Wi-Fi, Bluetooth, Activity and Calendar conditions are best-effort: iOS gives no guaranteed background wake for those, so delivery can lag until the app is next opened. Place reminders need “Always” location access — “While Using” is not enough.

Why does it want background location?

Only to evaluate the place conditions you set up. There is no map in Rem-ly and no location history — a place condition resolves to arrived or left, and nothing else is kept.

Someone sent me a reminder about my location.

Then it isn’t running yet. A condition about you arrives as a request naming the exact condition, and stays permanently inactive unless you accept it. You can decline it, revoke it later, or block and report the sender — see Acceptable Use.

How do I cancel my subscription?

In Apple’s settings, not in Rem-ly: Settings › [your name] › Subscriptions › Rem-ly. Turning off auto-renewal keeps Premium until the end of the period you already paid for.

How do I delete my account?

In the app: Settings › Delete Account. It is immediate and permanent — reminders, conditions, contacts, places and device registrations all go. Details in the Privacy Policy.

What happens to my Guest Mode data?

It stays on your device and is never uploaded, which also means it is never backed up. Uninstalling the app loses it permanently, and there is no way for us to recover it.

Still stuck? support@rem-ly.com. Telling us your iOS version and which condition type misbehaved makes it a lot faster to fix.